Refund policy

Our 14-Day Return Policy

At panini.ma, we want you to shop with confidence. That’s why we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return if you are not completely satisfied with your purchase.

Conditions for Returns

To be eligible for a return, the product must meet the following conditions. Unfortunately, we will not be able to accept your return if:

  • Used Products: Items have been used, installed, or show signs of use
  • Missing Accessories: Original accessories, manuals, or packaging are missing
  • Altered Items: Products have been modified, repaired, or altered
  • Damaged by Customer: Items are damaged due to misuse or improper handling
  • Odors or Dirt: Products are returned dirty or with strong odors
  • Incomplete Returns: Parts of the original package are missing
  • Outside Return Period: The return request is made after the 14-day period
  • Non-Returnable Items: Items marked as final sale or non-returnable
  • Hygiene Products: Personal care items or products where hygiene seals are broken
  • Incorrect Return: The item returned does not match the original order
  • No Proof of Purchase: Returns without receipt, invoice, or order confirmation
  • Improper Packaging: Items returned without proper protection causing damage in transit

Important Recommendation:
Please inspect your product carefully upon delivery. Once the product has been used or installed, return claims may not be accepted.

Returns that do not meet these conditions or are sent without prior approval will not be accepted.

How to Initiate a Return

1) Submit a Return Request

To start a return, please contact us at:
📧 info@panini.ma

Include the following information:

  • Your order number
  • Product name
  • Reason for return
  • Photos if the item is damaged or defective

2) Prepare Your Return Package

Carefully pack the item in its original packaging with all accessories, manuals, and documents included.

3) Ship Your Return

  • Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect
  • We recommend using a tracked shipping service to ensure safe delivery

Return Shipping Costs

  • If you change your mind: customer pays return shipping
  • If the item is damaged, defective, or incorrect: panini.ma will cover the return cost

Refund Process

Once we receive your return:

  • The item will go through quality inspection (up to 5 business days)
  • If approved, refunds will be processed within 10 business days
  • Refunds are issued to the original payment method

Please note: Your bank or payment provider may take additional time to post the refund.

If you do not receive your refund within 15 business days, please contact us at:
📧 info@panini.ma

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Contact us immediately at info@panini.ma
  • Include photos of the issue and your order details

We will offer one of the following solutions:

  • Replacement product
  • Full refund
  • Exchange